Warranty

The Prop-65 warning is required by law for products containing certain chemicals typically found in plastic and are being shipped to California. This product is to not be consumed. Kindly let us know if you have any additional questions as we are so happy to help.

Try removing some of the water from the tank to remedy the issues you’re experiencing. Kindly let us know if you have any additional questions as we are so happy to help.

Replacement parts are available for the following: L+W Travel Toothbrush Heads (2 pack) L+W Deep Tissue Massager USB Charger All 4 massager heads L+W Whisk Nozzles Kindly let us know if you have any additional questions as we are so happy to help.

Luxe + Willow products are available at luxewillow.com, Urban Outfitters, BoxyCharm, FabFitFun, PopSugar, TJ Maxx, Nordstrom Rack

If you are a resident of the EEA, you have certain rights and protections under the law regarding our processing of your personal data. Please see the sections below for more details.

We store the information we collect about you for as long as is necessary for the purposes for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.

International orders are shipped via USPS and will vary in pricing. Packages should arrive in 5 to 7 business days, pending customs. Please note that all international packages may be subject to additional customs, duties, or other fees. Please also be aware that international packages may be delayed due to customs.

Registration and Profile Information. When you create an account or place an order, we ask you for your name, email address, phone number, payment information, billing and shipping address, demographic information, and other information you choose to provide. Payment Information. When you make a purchase, we will collect that payment card information. Depending on your chosen payment option, we may use a third party service provider that handles payments for us and will receive your payment card information. Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Service team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send us, and other information you may choose to provide. We may also record your calls with our Customer Service team to handle your inquiry and for training, research and product development purposes.

Location Information. When you use our Services, we receive your precise location information. We also infer your more general location information (for example, your IP address may indicate your more general geographic region). Device Information. We receive information about the device and software you use to access our Services, including internet protocol (IP) address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens. Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, and the dates and times of your visits Information from Cookies and Similar Technologies. We and third party partners collect information using cookies, pixel tags, or similar technologies. Our third party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential. Widget Information. Other websites may integrate Revolve’s widgets (such as FitPredictor). When you visit a site with a Revolve widget embedded, we may receive certain information, including information about the web page you visited, your IP address, and other information about your device. Revolve and the widget can recognize you across websites containing Revolve’s widgets, and the widget may be used to show personalized content or advertising. We know when you interact with a widget, and websites containing the widgets may receive this information. User Feedback. We receive information about ratings and reviews that you post when you use our Services.

If you reside in California and have provided your personal information to us, you may request information once per calendar year about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us in writing at the following: support@luxewillow.com

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

When we transfer personal information outside of the European Economic Area, we will comply with applicable EU data protection laws. We may transfer your personal information to countries which provide an adequate level of protection under EU law, we may use contractual protections for the transfer of personal information. Revolve is in the process of certifying to the Privacy Shield framework. You may contact us as specified in the “Contact Us” section to obtain a copy of the safeguards we use to transfer personal information outside of the European Economic Area.

If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local data protection authority, please see: https://edpb.europa.eu/ about-edpb/board/members_en

You have a right to request access to and receive information about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, restrict or object to the processing of your Personal Information, have the information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place. If you wish to access or amend any Personal Information we hold about you, you may contact us at support@luxewillow.com In addition, you may have the right to withdraw any consent you previously provided to us regarding the processing of your personal information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal. You have the right to withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal.If you would like to exercise any of these rights, you may contact us by emailing support@luxewillow.com.

We use your contact information (meaning email address, phone number, and billing and/or shipping address) for the following purposes only: We use your email address to help you create, manage, and maintain an account on our Services, to communicate with you, provide you with updates or information that you request, respond to comments and questions, and for marketing purposes, such as to send you information about products, promotions, surveys, news, and events that we think may interest you; We use your billing and shipping address to process and deliver purchases, returns, backorders, etc.; and/or We use your email address and phone number to send you security alerts, shipping notifications, and other administrative messages and to provide customer support. We use other information we collect: To customize our Services and product offerings to present you with tailored content, such as (i) remembering your information so that you will not have to re-enter it during your visit or the next time you visit our website; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of our services and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on our website: To monitor and analyze trends, usage and activities, and improve our Services and product offerings; To provide, maintain and improve our products and Services, including customer service; To record purchases that you have made through our Services; To allow you to post comments and communicate with us through our Services, including on our social media pages; To facilitate the connection of third party services or applications, such as social networks; To facilitate transactions and payments; To process your information to evaluate your application if you apply for a job; To protect against fraud and unauthorized transactions, including by identifying potential unauthorized users and/or hackers; For compliance purposes, including enforcing our TOS or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and for other purposes for which we provide specific notice at the time the information is collected.

We do not knowingly collect, maintain, or use personal information from children under 16 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at support@luxewillow.com

Information from third party services. If you choose to link our Services to a third party account, we may receive information about you, including your profile information, and your use of the third party account. If you wish to limit the information available to us, you should visit the privacy settings of your third party accounts to learn about your options. Other third parties. We may receive additional information about you, such as demographic data, from third parties such as data or marketing partners and combine it with other information we have about you.

We will only process personal data in accordance with the following legal basis: Necessity. As necessary to perform our responsibilities under our contract with you. For example, by processing your order and delivering the products you purchase; Legitimate Interest. When we have a legitimate interest in processing your personal data. For example, to communicate with you about changes to our Services or legal documents, to prevent fraud, or to provide, protect and improve our products and services. We only rely on our legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests; Consent. If we request your consent to a specific processing activity (such as to send marketing emails), and you provide your consent in the manner indicated; Legal Obligation. In some cases, processing will be necessary for compliance with a legal obligation, such as response to legal process requests.

The entity responsible for the processing of your information as described in this Privacy Policy. If you have any concern about our privacy practices, our use and disclosure practices, your consent choices, or if would like to exercise your rights, please contact us by email at privacy@getluxeandwillow.com, or by writing to us at: support@luxewillow.com Luxe + Willow 1 East 33rd Street. 2nd Floor Attn: Legal Department New York, NY 10016

You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain features on our Services. Marketing Communications. If you would prefer not to receive marketing emails sent by one of our brands, simply click on the unsubscribe link included at the bottom of any of those emails. If you opt out of receiving marketing emails, we may still send you other types of messages, such as purchase receipts, information about shipments, or emails about your account. Location Information. You can prevent your device from sharing precise location information at any time through your device’s operating system settings. Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.

We use certain physical, organizational, and technical safeguards that are designed to ensure the integrity and security of Personal Information that we process. We take steps to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.

Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes; Damage caused by the product being exposed to or coming in contact with moisture (e.g. liquids, water, or rain, extreme humidity, unusual heavy perspiration, or other moisture), or extreme thermal or environmental conditions (e.g. sand, food, dirt, or similar substances); Unless the product is marked and advertised as waterproof, shockproof, weatherproof, etc.… Damage caused by operating the product outside the permitted or intended use as described by Luxe + Willow in the product documentation; A product or part that has been modified to alter functionality or capability; Damage to the product (1) attributable to accessories or attachments not endorsed or suggested by Luxe + Willow or (2) attributable to accessories or attachments endorsed or suggested by Luxe + Willow but where usage thereof was outside of normal or recommended use; Cosmetic damage occurs through wear and tear, including but not limited to scuffs, scratches, dents, etc. Any product where the serial number has been tinkered with, erased or obscured, or is not genuine;In addition, opening, stripping, or tampering with your product in any way will void this Limited Warranty.

If a valid declaration under this Limited Warranty is received within the 1-year limited warranty period, Luxe + Willow will, at its discretion, either: (1) Repair the defect; or (2) Exchange the product for a new one. Except as specified herein, Luxe + Willow makes no other specific warranty.

The struggle against unauthorized and counterfeit products is a long-term obligation to quality and service by Luxe + Willow. Luxe + Willow advises customers to be cautious when purchasing products from unauthorized resellers. While Luxe + Willow would like to help the victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes. In the case where we have a good faith belief that warranty claims are the result of counterfeit products, we may reject such warranty claims, at our sole discretion.

In no event shall Luxe + Willow be liable for monetary damages or other losses arising from any product defect or failure, including, but not limited to, any loss of use, time, or for any troublesomeness or for any incidental or substantial damages. Some states and/or provinces do not allow limitations on how long an obscure warranty lasts and/or do not allow the prohibiting or limitation of secondary or significant damages, so the above limitations or prohibitions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. Luxe + Willow is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorize any other person to make or assume any responsibility or liability in connection with any of its products.

Luxe + Willow Customer Care may request additional details about the product, including pictures or videos, and attempt to troubleshoot common issues before approving warranty service. Some products approved for warranty service may be subject to being returned to Luxe + Willow before a replacement product will be provided. Luxe + Willow is not responsible for shipping charges for replacements domestically or outside of the United States. If you live in the USA, you will be asked to pay a $7.99 shipping charge to get your replacement. If you live outside of the USA, you may be asked to pay a $15.00 shipping charge in order to get your replacement. Luxe + Willow strongly supports you to send returns with a tracking number or delivery confirmation number. Luxe + Willow is not responsible for lost or damaged returns sent by you. We additionally reserve the right to deny a warranty claim if we believe that such a warranty claim is fraudulent or designed to avoid the restrictive properties of this site. Luxe + Willow reserves the right to change the terms of this limited warranty without any prior notice and at its sole discretion.

Luxe + Willow only warrants Luxe + Willow products against defects in materials and workmanship under normal use for 1 year from the date of retail purchase from WWW.LUXEWILLOW.COM and from authorized Luxe + Willow retailers by the original customer (this Limited Warranty is NOT transferable to subsequent purchasers).

All Luxe + Willow products come with a one (1) year limited warranty from the date of retail purchase by the original customer.

Refunds are only available for new and unused products purchased at WWW.LUXEWILLOW.COM and must be returned directly to Luxe + Willow within twenty-one (21) days of receipt. Products purchased through an unauthorized Luxe + Willow retailer will not be refunded by Luxe + Willow; in such case, any refunds must be acquired from the authorized retailer from which you purchased the product and will be subject to the retailer’s policy on refunds.

To get service under this Limited Warranty, the original customer must do the following: Review this Luxe + Willow 1-Year Limited Warranty to confirm that the product is warranted hereunder. Proof of purchase may be requested before warranty service will be provided. Please retain your purchase receipt or other evidence of purchase for your records. If no date of purchase is registered or no record of the purchase date is provided by you or otherwise accessible to Luxe + Willow at the time warranty service is requested, the warranty start/end dates will be determined by the date of product manufacture using the product serial number. Contact Luxe + Willow Customer Care (support@luxewillow.com) to arrange warranty service by submitting a support request, including as many details as possible of the problem to ensure quick and easy service.

International orders are shipped via USPS and will vary in pricing. Packages should arrive in 5 to 7 business days, pending customs. Please note that all international packages may be subject to additional customs, duties, or other fees.

Please read the fine print when using a promotional code, as items purchased using a code are often only eligible for return for store credit or are final sales. All international orders are final sales and not eligible for a return, regardless of the code used. Codes are applied before the cost of shipping, handling, and tax. They may not be applied to previous purchases, purchasing of gift cards, or shipping fees. Other exclusions may apply.

You can select the item(s) you're returning, and we'll automatically send a return label if your product is eligible.

All orders over $50.00 include shipping free of charge!

For orders shipped to destinations within the United States, our standard delivery method is USPS, for which we charge a flat rate of $7.99 for orders under $50.00. All orders will be shipped within 3 business days, pending credit card verification.

Unfortunately, we cannot accept returns on the following: international orders; personal care, and items explicitly noted as final sales on our site.

We accept returns on eligible domestic orders that are received within 21 days from the day the order was placed. All returns must include all original packaging, the original invoice attached to the order, and tags with no signs of damage). Please note that original shipping charges are non-refundable. Once we've received the item(s), we'll process your refund or store credit within 5-7 business days. L + W has the right to deny credit for any returned goods that do not meet the requirements of our return policy.

Contact us with any questions on our live chat or at support@luxewillow.com.

Enter your message in the gift notes section at checkout. We will include your personalized note in your recipient’s package. If you’ve been gifted something you don’t love, you can exchange it for something else or opt for a store credit. Kindly contact support@luxewillow.com with your gifter’s name, and we would be more than happy to assist.

We're happy to ship packages that are returned to our warehouse back to you—please note that there will be a shipping charge. Please email support@luxewillow.com to start the process and let us know if you prefer to have it sent to a different address or if you have any questions.

To make sure you get the correct item/size you want, we suggest you place a new order and then return your original order. Kindly email us at support@luxewillow.com for assistance.