Question 1

FREE SHIPPING

Accepted Answer

All orders over $50.00 include shipping free of charge!

Question 2

DOMESTIC

Accepted Answer

For orders shipped to destinations within the United States, our standard delivery method is USPS, for which we charge a flat rate of $5.99 for orders under $50.00. All orders will be shipped within 3 business days, pending credit card verification.

Question 3

INTERNATIONAL

Accepted Answer

International orders are shipped via USPS and will vary in pricing. Packages should arrive in 5 to 7 business days, pending customs. Please note that all international packages may be subject to additional customs, duties, or other fees.

Question 4

RETURNS

Accepted Answer

We accept returns on eligible domestic orders that are received within 21 days from the day the order was placed. All returns must include all original packaging, the original invoice attached to the order, and tags with no signs of damage). Please note that original shipping charges are non-refundable. Once we've received the item(s), we'll process your refund or store credit within 5-7 business days. L + W has the right to deny credit for any returned goods that do not meet the requirements of our return policy.

Question 5

EXCHANGES

Accepted Answer

To make sure you get the correct item/size you want, we suggest you place a new order and then return your original order. Kindly email us at support@luxewillow.com for assistance.

Question 6

FINAL SALE ITEMS

Accepted Answer

Unfortunately, we cannot accept returns on the following: international orders; personal care, and items explicitly noted as final sales on our site.

Question 7

PROMOTIONAL CODES

Accepted Answer

Please read the fine print when using a promotional code, as items purchased using a code are often only eligible for return for store credit or are final sales. All international orders are final sales and not eligible for a return, regardless of the code used. Codes are applied before the cost of shipping, handling, and tax. They may not be applied to previous purchases, purchasing of gift cards, or shipping fees. Other exclusions may apply.

Question 8

RETURN TO SENDER

Accepted Answer

We're happy to ship packages that are returned to our warehouse back to you—please note that there will be a shipping charge. Please email support@luxewillow.com to start the process and let us know if you prefer to have it sent to a different address or if you have any questions.

Question 9

GIFTS

Accepted Answer

Enter your message in the gift notes section at checkout. We will include your personalized note in your recipient’s package.

If you’ve been gifted something you don’t love, you can exchange it for something else or opt for a store credit. Kindly contact support@luxewillow.com with your gifter’s name, and we would be more than happy to assist.

Question 10

NEED MORE HELP?

Accepted Answer

Contact us with any questions on our live chat or at support@luxewillow.com.

Free Shipping on orders over $50

Shipping & Returns